Master's program in Service Engineering & Management
Content focus
The Master's course focuses on the development of service business models, strategic service management and service controlling of hybrid technical and IT-based services. The information and communication technologies of the 21st century in particular are driving innovation in the service sector. With ICT support, it is now possible to implement business models that were unthinkable just a few years ago (e.g. Car2Go). Service business models are thus becoming smarter, more integrative and more cross-technology, but centrally managed by ICT.
At the heart of the course is a comprehensive understanding of the prevailing tertiarization effects in society and the ability to advise and manage a successful service-oriented technology company in the development of successful business models.
Graduates of this Master's program have in-depth economic and specialist knowledge in the field of hybrid technical and IT-based services and are prepared for tasks in service business model development, improvement, service consulting and the development of smart services.
Facts about the course
Extra occupational
Duration: 3 semesters
Study operation: 2 attendance weeks per semester in Graz with accompanying e-learning units.
Monday-Friday: 08:00 to 17:00,
Saturday: 08:00-14:00
Attendance weeks winter semester 23/24:
25.09.2023 – 30.09.2023
22.01.2024 – 27.01.2024
Approved study places: 30
Graduation
MBA or MSc
(depending on the specialization)
Costs
EUR 4,633.34/semester plus ÖH contribution
ECTS
90 ECTS Credits
Application deadline: 18.09.2023
Start date: 25.09.2023
Requirements
Focus areas
At the heart of the course is a comprehensive understanding of the prevailing tertiarization effects in society and the ability to advise and manage a successful service-oriented technology company in the development of successful business models.
BUSINESS MODEL DEVELOPMENT
At the end of the course, graduates will not only have the skills to operate service business models, but will also have an in-depth understanding of the development of technology-based service business models (Smart Services, Industry 4.0).
Class times
Start: 25.09.2023
Präsenzunterricht an der FH CAMPUS 02 grundsätzlich ca. 1x pro Monat (Oktober-Juli) zu folgenden Zeiten:
Dienstag: 14:30 – 18:00 Uhr
Mittwoch: 09:00 – 17:00 Uhr
Donnerstag: 09:00 – 14:00 Uhr
Online-Unterricht
grundsätzlich ca. 1x pro Monat (Oktober – Juli) jeweils von Dienstag bis Donnerstag von 17:00 bis 21:00 Uhr
Nachfolgend eine Übersicht über die einzelnen Bestandteile (= Zertifikatslehrgänge)
Präsenzunterricht an der FH CAMPUS 02
Oktober: 10.10. – 12.10.2023
November: 07.11. – 09.11.2023
Februar: 13.02. – 15.02.2024
Online-Unterricht
Oktober: 17.10. – 19.10.2023
November: 14.11. – 16.11.2023
Dezember: 05.12. – 07.12.2023
Jänner: 09.01. – 11.01.2024 sowie 16.01. – 18.01.2024
Februar: 06.02. – 08.02.2024
Die genauen Termine werden noch bekannt gegeben.
Start: 19.03.2024
Die genauen Termine werden noch bekannt gegeben.
Start: 22.10.2024
Die genauen Termine werden noch bekannt gegeben.
Start: 11.03.2025
Learn individually & flexibly
Use the possibilities of the Life Long Learning-Passes of FH CAMPUS 02!
This course is Modular structured, d. h. Sie können die einzelnen Zertifikatslehrgänge zum Themenfeld Nachhaltigkeits-Management (Nachhaltigkeits-Generalist, Nachhaltigkeits-Controller, Nachhaltigkeits-Communicator und Nachhaltigkeits-Practitioner) bei Wunsch einzeln absolvieren oder sich sofort für den gesamten Akademischen Lehrgang Nachhaltigkeits-Management anmelden. Sofern Sie alle 4 Zertifikatslehrgänge zum Thema Nachhaltigkeits-Management bis spätestens Juli 2027 absolviert haben, wird Ihnen der Titel „Akademische*r Nachhaltigkeitsmanager*in“ verliehen.
Berndt Jesenko, Bsc Msc
CAMPUS 02 Fachhochschule der Wirtschaft
Department IT & Wirtschaftsinformatik
Körblergasse 126, 8010 Graz
Course unit timetable
Below you will find the courses broken down by semester
Service Engineering
Service Science Basics and practical project
Innovation and technology management
Strategic management and business models in service
Quality management
Business process management
Maintenance
Marketing Management
Business management and organization
Service Management, Operation & Controlling
Business und Budgetplanung
Practical module: Service Engineering Project
Master thesis
Business model development and financing*
SLA and contract law in service*
Service Marketing und Controlling*
Service technologies (RFID, etc.)**
Business Intelligence and Data Mining**
Service-oriented architectures**
Working scientifically
Master thesis
ECTS = score according to the European Credit Transfer and Accumulation System; LE = teaching units
Get your career off to a flying start
Due to the interdisciplinary approach, the employment opportunities range from operational management functions (Service Manager) to strategic management tasks in the field of service management of hybrid technical or IT-based services to new service professions in the Industry 4.0 environment (Customer Service Consultant, After Sales Service Developer, Service Digitization Expert).
This course trains outstanding specialists and managers with an understanding of the connections between service business strategy, service processes, service technologies and operational service management with service controlling. The core knowledge is integrated into a business model development approach.
Teaching scientific principles in the core subject areas
- Strategic management and service business models for hybrid technical and IT-based services
- General management with a focus on service companies
- Change management with a focus on service engineering,
- Service Innovation and Technology Management,
- Commercial law (service level agreements and contract law) and intellectual property management
Imparting methodical and analytical knowledge
- Service management, operations and controlling
- Marketing and international marketing of services
- Quality management in service
- Controlling of services
Teaching transversal/transferable qualifications
- Project studies (1 introductory project and 1 project from your professional environment)
- Individual and team projects with career-related options
- Soft skills topics from the areas of leadership and consulting are addressed in all courses
Styrian Service Cluster
As a strong development and implementation partner, the Styrian Service Cluster this training program. The IT & Business Informatics degree program is a founding member and researches and develops projects in the field of hybrid technical and IT-based services together with the Styrian Service Cluster.